Outsourcing and Innovation

Harness IBM’s capacity to nurture innovation and our research
capabilities and credentials for business benefit


At IBM we understand the value our outsourcing clients place on the delivery of ongoing innovation.

Our approach includes:

  1. Innovation for our clients - delivery of transformation programmes, improvement of existing services and major investment into new offerings and services aligned to client needs
  2. Innovation with our clients - pro-active development and delivery of joint innovation activities and programmes focused on our clients' agendas - using a range of resources from across IBM
  3. Cross client activities - including events such as Technology Innovation Exchange days we'll be continuing to run through 2015 and client innovation updates - more details below

Client Innovation and Delivery Update –
April 2015

Welcome to the latest Client Innovation and Delivery Update for IBM's Strategic Outsourcing clients.

As always we focus on two areas. Firstly, ongoing service delivery innovation and improvement and secondly, wider collaborative innovation capabilities that our clients can tap into.

The latest edition is available for download on the right. From a service innovation perspective, this issue highlights new tooling and automation initiatives as well as the specific program aimed at supporting our retail clients in peak business trading periods. On client innovation we highlight a number of client case studies, introduce the 2015 IBM Global Technology Outlook and review a new Executive Study on Innovation.

We are extremely keen to get feedback on these reports so please visit the feedback form to tell us what you think.

Contact us

  • Danny Williams

    Danny Williams

    Chief Innovation Officer, Global Technology Services, UK & Ireland

  •  Tony Morgan Tony Morgan

    Tony Morgan

    Chief Innovation Officer, Global Technology Services, Europe


$13,400 WATSON $5,000 BRAD