At IBM we understand the value our outsourcing clients place on the delivery of ongoing innovation.
Our approach includes:
- Innovation for our clients - delivery of transformation programmes, improvement of existing services and major investment into new offerings and services aligned to client needs
- Innovation with our clients - pro-active development and delivery of joint innovation activities and programmes focused on our clients' agendas - using a range of resources from across IBM
- Cross client activities - including events such as Technology Innovation Exchange days we'll be continuing to run through 2014 and client innovation updates - more details below
Client Innovation and Delivery Update –
Welcome to the latest Client Innovation and Delivery Update for IBM's Strategic Outsourcing clients.
As always we focus on two areas. Firstly ongoing service delivery innovation and improvement and secondly wider collaborative innovation capabilities that our clients can tap into.
The latest edition is available for download on the right. Topics this time include the latest developments in pro-active service monitoring of servers and storage plus help desk service improvement techniques. IBM's Global Technology Outlook 2014 is covered together with updates on security and analytics. Of particular note is the Alsbridge Innovation Award for a joint 'Very On Trend' project between Shop Direct and IBM.
Chief Innovation Officer Strategic Outsourcing UKI