Outsourcing and Innovation

Harness IBM’s capacity to nurture innovation and our research
capabilities and credentials for business benefit


At IBM we understand the value our outsourcing clients place on the delivery of ongoing innovation.

Our approach includes:

  1. Innovation for our clients - delivery of transformation programmes, improvement of existing services and major investment into new offerings and services aligned to client needs
  2. Innovation with our clients - pro-active development and delivery of joint innovation activities and programmes focused on our clients' agendas - using a range of resources from across IBM
  3. Cross client activities - including events such as Technology Innovation Exchange days we'll be continuing to run through 2015 and client innovation updates - more details below

Client Innovation and Delivery Update –
January 2015


Welcome to the latest Client Innovation and Delivery Update for IBM's Strategic Outsourcing clients.

As always we focus on two areas. Firstly ongoing service delivery innovation and improvement and secondly wider collaborative innovation capabilities that our clients can tap into.

The latest edition is available for download on the right. Topics this time include dynamic automation to support preventative maintenance in server storage plus several applications of the IBM Cognos Business Intelligence Suite by IBM's service delivery organisation to improve service excellence. On client innovation we feature articles on the Internet of Things (IoT), a client case study on SAP cloud services and a call for client projects for the Extreme Blue intern program in 2015. You can also check-out details of the latest partnership announcements between IBM and Microsoft, SAP and Twitter as well as the next client Technology Innovation Exchange event on March 3rd.

We are extremely keen to get feedback on these reports so please visit the feedback form to tell us what you think.

Contact us

  • Danny Williams

    Danny Williams

    Chief Innovation Officer Strategic Outsourcing UK & Ireland

  •  Tony Morgan Tony Morgan

    Tony Morgan

    Chief Innovation Officer Strategic Outsourcing Europe


$13,400 WATSON $5,000 BRAD