At IBM we understand the value our outsourcing clients place on the delivery of ongoing innovation.
Our approach includes:
- Innovation for our clients - delivery of transformation programmes, improvement of existing services and major investment into new offerings and services aligned to client needs
- Innovation with our clients - pro-active development and delivery of joint innovation activities and programmes focused on our clients' agendas - using a range of resources from across IBM
- Cross client activities - including events such as Technology Innovation Exchange days we'll be continuing to run through 2013 and client innovation updates - more details below
Client Innovation and Delivery Update - September 2013
We've provided quarterly innovation briefings for our Strategic Outsourcing clients for some time now. Feedback has been consistently positive with one common request for change - more content on continuous service improvement and delivery innovations.
In 2013 we've expanded the scope of the Client Innovation and Delivery Update to focus on innovation both "for" and "with" our clients and include more client examples.
The latest edition is available for download on the right. Topics this time include news on IBM's first ever cross CxO Study, Watson goes to market, SmartCloud Resilience services and our latest Technology Innovation Exchange event. In delivery there are updates on service improvement, quality and identify and access management initiatives. Finally there are links to a great client example of innovation in action.
Chief Innovation Officer Strategic Outsourcing UKI