At IBM we understand the value our outsourcing clients place on the delivery of ongoing innovation.
Our approach includes:
1. Innovation for our clients - delivery of transformation programmes, improvement of existing services and major investment into new offerings and services aligned to client needs
2. Innovation with our clients - pro-active development and delivery of joint innovation activities and programmes focused on our clients' agendas - using a range of resources from across IBM
3. Cross client activities - including events such as Technology Innovation Exchange days we'll be continuing to run through 2013 and client innovation updates - more details below
Client Innovation and Delivery Update - February / March 2013
We’ve provided quarterly innovation briefings for our Strategic Outsourcing clients for some time now. Feedback has been consistently positive with one common request for change - more content on continuous service improvement and delivery innovations.
We’re therefore delighted to announce that in 2013 we have expanded the scope of our innovation updates into the new and expanded Client Innovation and Delivery Update.
The first edition in 2013 is attached below. Focus topics range from Global Delivery Centre Best Practice and Optimising Performance & Capacity Management through Analytics to IBM's Latest Five in Five technology predictions to real life examples of the innovation we are delivering for and with our clients.
Please also find attached below our latest paper on the Future of the Enterprise IT Function.
Want to find out more about these or other topics? Contact your IBM account team or email IBM Chief Innovation Officer for Strategic Outsourcing in UK and Ireland, Tony Morgan
Review previous editions of this document in the Innovation Briefing Archive below.
Please keep checking this site for new content - specifically created for our IBM outsourcing clients.
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Lead Development Rep for Global Technology Services, UKI