IBM Networking Support Solutions

Secure your network and enhance its performances with the best of IBM support combined with the best of Cisco support

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IBM Networking Support Solutions

Proactive Networking Support

IBM Proactive Networking Support Services provides proactive identification and evaluation of performance measurements therefore reducing potential service impacting events, giving you a more cost effective, easier to manage and flexible solution, with 24x7 Network management tools.

Solutions for Cisco products

IBM MMS for Cisco products provides technical support for your entire business network (including advanced security, IP voice solutions or videoconferencing). With a single support contract, you receive expert technical support directly from IBM, ongoing operating system and application software updates for all covered devices and applications, flexible service level options, and a wealth of Cisco tools and resources through registered access to Cisco.com.

IBM Cisco certified experts can provide part replacements and around-the-clock level-1 and level-2 (L1 and L2), support for your Cisco hardware, operating systems and applications, and fast-track access to Cisco level-3 (L3) engineering.

IBM MMS for Cisco Products:

Since 1999, IBM and Cisco have been collaborating across a range of services, industries and advanced technology solutions. In fact, we are one of only 4 Global Gold Cisco Partners. Our alliance with Cisco enables us to provide faster access to Cisco L3 support and advanced problem-resolution resources. Moreover, our extensive multivendor experience, global Cisco testing and laboratory facilities and worldwide coverage capabilities support a robust solution.

Strong security and business continuity - IBM receives proactive notifications about potential issues with Cisco devices in your network, as well as Cisco Security IntelliShield Alerts, which provides in-depth security vulnerability information. Drawing on this up-to-the minute intelligence, IBM can mitigate potential security issues and help you avoid disruptive IT attacks.

IBM Intelligent Network Support

Benefits for Clients

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Featured Services

Intelligent Networking Support for Cisco Networks

IBM Intelligent
Networking Support IINS – for Cisco Networks

Technical Support Services

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Hardware & software technical support & maintenance services