Managed Vendor Support Services

Provides scalable, cost-effective technical support to your customers under your brand

At a glance

IBM® Managed Vendor Support Services leverages IBM expertise, services, and infrastructure to provide manufacturing and system integrator organizations, both large and small, with scalable, customizable technical support for their worldwide customer base. These comprehensive services include customer call handling, remote technical support, on-site services, parts logistics (forward and reverse), central and depot services, and project management. They utilize IBM's considerable technical support infrastructure to deliver services to your customers under your brand.

With a presence in 209 countries, IBM has the ability to support clients in virtually any marketplace -- across town or around the globe.


Overview

IBM Managed Support Services - technical support out-tasking (TSO) has now been renamed IBM Managed Vendor Support Services (MVSS).

IBM Managed Vendor Support Services is the solution for manufacturers and system integrators that find it challenging to provide after-sales and technical support services to their clients. With IBM Managed Vendor Support Services, these businesses can utilise IBM's considerable technical support infrastructure, experience, and skill to deliver services to their customers under their brand. Such services include:


Description

To remain competitive in the increasingly commoditised and price-sensitive manufacturing and system integrator industry, your business needs to provide cost-effective yet high-quality post-sales support. To remain a step ahead of the competition, you need access to a scalable, world-class technical support infrastructure. Partnering with an experienced, global supplier of support services can be the most effective way to deliver outstanding, differentiated service to your customers.

IBM Managed Vendor Support Services leverages IBM expertise, dedication, processes, and infrastructure to provide manufacturing and system integrator organisations, both large and small, with scalable, customisable technical support for their customer base, local or worldwide. Our services can help you deliver superior value to your clients with a comprehensive scope that includes customer call handling, remote technical support, on-site service technicians, parts logistics (forward and reverse), and project management. As your partner, IBM can help you realise significant value, help you maintain high customer satisfaction, enhance your business reputation, and support new markets you choose to enter.

IBM Managed Vendor Support Services offers each business the right mix of mature tools to handle high-volume through to high-value products and services. IBM's well-defined and documented problem-resolution process enables fast, responsive, and comprehensive incident resolution. Our extensive experience in managing delivery teams, multiple suppliers, and logistic solutions across the globe can help you expand into new markets and grow your business faster, avoiding the cost of setting up a new support infrastructure and maintaining skill sets.


Prices

For pricing information, contact your IBM representative.

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page


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  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI