IBM Managed Support Services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs.
This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. And a single focal point may help to hasten recovery from, and potentially prevent, the occurrence of outages. Providing support for multivendor hardware and software components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted support partner to your IT organisation.
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Lead Development Rep for Global Technology Services, UKI