IBM managed support services are designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centres.
When it comes to IT support, you need a provider you can rely on which isn't always easy when you have multiple support contracts with differing service levels. Especially in complex situations, it can seem as if you alone are responsible for shouldering the burden of diagnosing problems and coordinating communication among vendors. Fortunately, there’s a better option.
This service provides a single point of accountability, so you don’t have to spend your time coordinating IT support services. With our long track record of managing complex, multivendor IT environments and creating innovative maintenance solutions, you can apply proven intellectual property and unique insight to resolve your specific challenges. IBM uses an integrated, automated service delivery model — proven to work with thousands of clients — that helps to reduce downtime by streamlining problem identification and resolution across your environment. It also enables IBM to watch for long-term opportunities to reduce outages in your environment — and to work closely with you to make improvements. Providing support for both IBM and non-IBM components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.
What we offer
Formerly 'Technical Support Outtasking', Managed Vendor Support Services is an offering which provides a proven scalable, cost-effective maintenance and technical support service on behalf of technology manufacturers and system integrators to offer their customers under their own brand.
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Lead Development Rep for Global Technology Services, UKI