Service detail
We can serve as your single contact to manage maintenance across your enterprise, including IBM® and non-IBM products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.
Highlights
- Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability
- Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)
- Vendor coordination, maintenance transition and delivery management for IBM and non-IBM products
- Help desk electronic link option interface for problem reporting, tracking and measurement
- Ongoing project/escalation/service delivery management
Our flexible, end-to-end solution services set can include:
- Maintenance management
- Repair coordination
- Problem management
- Asset management
- Administration
We can provide 24x7, single-source service for in-warranty and post-warranty maintenance services designed to help keep your multivendor operating environment up and running at peak efficiency. We can offer hardware maintenance services for a variety of equipment manufacturers, including Cisco, Nortel, Symbol, Sun, HP/Compaq, EMC, Dell, and others.
