IBM Maintenance Support for Storage

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IBM Multivendor maintenance

IBM provided Hardware maintenance and technical support for non-IBM storage subsystems of the following brands:

The service applies only to some product families of these manufacturers and covers disks, arrays, tape, libraries and SAN environment.


A Worldwide Construction, Automotive and Industrial products manufacturer, located in 150+ countries, needed high levels of availability from its production environment. The company used EMC Symmetrix DMX-4 storage systems, which were approaching expiry of a three-year warranty. The client wanted a maintenance solution to help deliver high levels of availability, cost effectively. The company chose IBM Technical Support Solutions to provide direct access to highly trained support specialists for professional repair services and configuration management – including remote monitoring of the EMC environment, and predictive failure analysis to fix faults before they caused service disruptions.


A European IT Services company required a solution to support continuous availability, rapid disaster recovery and automated reconfiguration for its IT infrastructure. IBM Technical Support Services enabled GDPS technology in the System z mainframe along with Multi-Vendor storage devices. By engaging IBM for maintenance and technical support, the client has a dedicated IBM team available to maintain the hardware and software that supports the solution - a single point of contact for the entire solution stack. IBM provided one contract, invoice, and call process. The consolidation reduced administration, cost, and enabled a more efficient technical support environment.


A European Financial Services company, specialising in private, corporate and investment banking needed multi-vendor and multi-platform services from a single source, for reactive and proactive technical support.

IBM Technical Support Solutions was chosen to manage their 3000+ server and switches, providing a dedicated project team, integrated escalation management, superior technical expertise, and significant cost savings through use of synergies.


One of the UK’s largest Print, Digital and Supply Chain Solutions companies wanted IBM Technical Support Services to support their estate of EMC Clariion CX-3 and CX-4 storage devices. The client was focused on continuing using the storage systems, and not upgrading. However, post-warranty support costs were expensive with the OEM, and they wanted to explore other solutions. The company saw the merits of an IBM service, in the technical support expertise and cost saving.

IBM provides end-to-end hardware maintenance

Many organisations rely on multiple vendors (solution providers) to support their data processing infrastructure. In a simple scenario, when a problem arises with a particular product, the IT department works with that vendor to hopefully come to a speedy and effective resolution. But, in a virtualized, consolidated and integrated environment, problems may not easily be isolated to a particular element and/or vendor.

IBM can make a huge difference, with our Multivendor maintenance support services covering the entire estate, especially in these complex environments.

IBM provides dependable hardware maintenance, including on-site and remote technical support options for a large range of non-IBM products, not just x86 Servers but also in UNIX Server, Storage, Networking, Retail and Banking products. IBM is also authorised to deliver x86 Server operating system support via IBM Supportline.

Significantly, many clients have also found IBM is more cost effective than using multiple service providers, especially when using IBM service to extend the life of their systems beyond manufacturer support end date.

IBM Maintenance support for non-IBM Storage Subsystems offers a Single Point of Contact (SPoC)

Benefits

One single maintenance provider for all products

Lower maintenance cost (economies of scale)

Contract personalization in terms of:

Certified Processes and Personnel to guarantee superior delivery quality:

Consolidated practices to score Customer satisfaction and promptly handle any eventual unexpected critical circumstance.

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Integrated Hardware Maintenance for non-IBM Products

Integrated Hardware Maintenance for non-IBM Products

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