Maintenance Services for IBM servers and storage

• Specialist Remote Technical Support to initially analyse your situation and create the most effective action plan for speedy resolution - the first time
• A comprehensive parts stocking and delivery organisation to meet the service levels that you choose
• A highly skilled field force to complete the repair and ensure a return to full operational status
• An effective call management and communication system to log and track all your service requests and ensure that they are distributed to the correct people responsible for your service.

We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget. Choose a high level of support on your most critical hardware components and a lower level where perhaps a slightly longer outage has a lower impact. All of these selections apply to upgrades to base warranty as well as to post-warranty maintenance, so can increase the support supplied to products you consider critical during their warranty period also.