For highest availability, a range of committed service options is available. Guaranteed response or fix times can be chosen for the most critical components. Delivering the best hardware support to your business is a combination of several key components:
We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget. Choose a high level of support on your most critical hardware components and a lower level where perhaps a slightly longer outage has a lower impact. All of these selections apply to upgrades to base warranty as well as to post-warranty maintenance, so can increase the support supplied to products you consider critical during their warranty period also.
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Lead Development Rep for Global Technology Services, UKI