IBM Technical Support Services, UK and Ireland

When downtime is simply not an option

Increase availability and simplify management with integrated support for your multiproduct, multivendor hardware and software environment.

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IBM Technical Support Services−Europe

University of St. Gallen awards IBM team for Service Excellence

University of St.Gallen


IBM Technical Support Services are a fundamental part of the extensive IBM Global Technology Services (GTS) offering portfolio.

IBM's support offerings are modular and scalable allowing customers to customize the service they require today and in the future. Supporting business critical, high availability system requirements, customers can enhance and upgrade Base offerings, such as Hardware and Software Maintenance or Support Line through additional service offerings such as Enhanced Technical Support, Warranty/ Maintenance Service Upgrade and Committed Services. IBM Technical Support offerings can help you save costs and improve your IT performance, and give you multiple support options based on service levels matching your specific and unique business needs.

Why IBM Technical Support offerings?

Our offerings give you single-source support and direct access to a comprehensive set of online tools for the rapid identification and resolution of incidents and problems. With electronic services, IBM proactively monitors the heartbeat of your systems, taking preventative action to maximise system availability. With our global network, we can provide around-the-clock access to support specialists who are backed by vast IBM resources. With our wide range of expertise on IBM and multi-vendor products we can support the most complex environments. And with a variety of support options, we can tailor our service to deliver the level of support that meets your unique needs.

What we offer

Hardware maintenance services

Simplify management, cut costs and boost performance with onsite and remote hardware maintenance services from IBM.

IBM maintenance support for x86 Servers of other Manufacturers

Touch points beyond the sale: Technical support from IBM for your products

IBM Maintenance Support for Unix Servers

Touchpoints beyond the sale: Technical support from IBM for your products

IBM Maintenance for non-IBM storage

IBM support to help balance IT availability with operational costs.

IBM System x Support Services

IBM offers a modular suite of hardware and software support services available for your IBM System x, BladeCenter and non- IBM Intel based servers.

IBM Managed Maintenance Solutions (MMS) for Cisco Products

Secure your network and enhance its performance with the best of IBM support combined with the best of Cisco support

Managed support services

Simplify support for multivendor environments, with comprehensive,integrated services.

Software support services

Prevent outages, accelerate issue resolution and meet service level requirements with consolidated onsite and remote software support.

Solution support services

Simplify support with a single point of entry for IBM and third-party hardware and software solutions.

IBM Support for Multivendor Storage

Touch points beyond the sale: Technical support from IBM for your products

ATM aftercare service

Independent support of your Financial Institution's branch and remote ATM networks and associated cash self-service equipment

Proactive Storage Offering


I'm here to help

  • Ciara Rooney

    Ciara Rooney

    TSS UKI Inside Sales Manager

Technical Support Services


This flyer tells you how to make a hardware or software service call.

Hardware & software technical support & maintenance services