IBM Multivendor maintenance
IBM offers Hardware maintenance and support for IBM and non-IBM Unix servers of the following brands:
It covers all products, regardless the age, size and complexity, be it Entry, Medium or High-End Family, like HP Superdome or Oracle M9000.
IBM provides end-to-end Hardware Maintenance
Many organizations have relied on multiple vendors (solution providers) to support the once simple combination of homogeneous products. When a problem arises with a particular product, IT works with that particular vendor to hopefully come to a speedy and effective resolution. But in a virtualized, consolidated and integrated environment, problems may not easily be isolated to a particular element and vendor.
IBM can make a huge difference with our Multivendor maintenance support services, covering the entire estate, especially in these complex environments
IBM provides dependable hardware maintenance, including on-site and remote technical support options for a large range of non-IBM products such as UNIX Server of Sun®, Oracle and HP.
Significantly, many clients have also found IBM is more cost effective than using multiple service providers, especially when using IBM service to extend the life of their systems beyond manufacturer support end date
IBM Maintenance support for UNIX Servers offers a Single Point of Contact (SPoC)
Team of SPoC specialists acting as interface for
One single maintenance provider for all products
Lower maintenance cost (economies of scale)
Contract personalization in terms of:
Certified Processes and Personnel to guarantee superior delivery quality:
Consolidated practices to score Customer satisfaction and promptly handle any eventual unexpected critical circumstance.