IBM System x Support Services

Increase IT Availability while Simplifying Support with IBM Technical SupportIncrease IT Availability while Simplifying Support with IBM Technical Support

IBM System x Support Services

Many companies today are running business critical workloads on x86 platforms. These x86 products and environments are becoming more complex due to virtualisation, attachment to multiple platform types and managing microcode levels. This can put a strain on any IT organisation and impact system availability. To fully leverage the capabilities of today's x86 server devices your staff need deep knowledge on how to configure these devices along with a pro-active approach to support to maintain hardware and software levels. IBM helps you meet these challenges with a modular set of affordable System x and BladeCenter support services designed to meet your specific business availability requirements.
Here's how IBM can help support your x86 server environment:
Warranty Services for System x and BladeCenter
Your new server devices come straight out of the box with hardware warranty support.
Need faster response time? Greater coverage hours?

Hardware Maintenance options for System x, BladeCenter and non-IBM Intel based servers
Is your server's warranty or maintenance agreement due to expire? Need faster response time? Greater coverage hours? Then post warranty maintenance is the right choice.

Software Support for System x and BladeCenter
The majority of new x86 server devices only include hardware warranty support as a default service, which covers hardware product defect support only. Server device warranty and your server support contracts don't include product usage support. Since the majority of service requests for servers are related to installation, usage, operating system and configuration issues and not hardware defect problems, it is worth considering IBM Support Line for System x, BladeCenter, Linux and VMware.

Essentials and Virtualised Essentials Support for System x and BladeCenter combine Hardware and Software Support in one contract
Are you spending too much time troubleshooting hardware and operating system problems?
IBM ServicePac® Essentials Support for IBM System x® provides a single source for your IBM System x and IBM BladeCenter® hardware and software support needs. With this support in a single package, you no longer need to sign separate agreements or select multiple coverage options to provide a complete solution for IBM and other vendors. You can also extend this support to cover VMware and Microsoft applications with the IBM ServicePac® Virtualised Essentials Support for IBM System x®

Microcode and Hard Drive Retention options keep your systems running and protect client data
Supporting your x86 server environment isn't always as easy as just having a solution and plan to mitigate risk if your resources and skills are stretched.
Enhancing high availability through preventive maintenance across IBM platforms. Learn more about

Had to replace your hard drive? Then keep your original hard drive to protect sensitive data. Learn more about

Enhanced Support tailored to your unique environment
Complex x86 server and blade environments are becoming more challenging to support. Are you finding it hard to build the skills required to support new server technologies? Have you had server outages that impacted your business?
Our Enhanced Support services are designed to help you simplify your technical support by providing single-source expertise for your IBM, Microsoft® and open system platforms, as well as your middleware, storage and network systems from IBM and other vendors.

We're here to help

  • Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI