People, processes and business practices have a critical impact on your business process and system availability. Typically, these elements play a far more significant role in helping you achieve target availability levels than your hardware or software systems. We can help you make sure that your IT systems are supporting your business availability and resilience.
Drawing on years of experience and knowledge in building high availability systems, this service is designed to optimise your availability and overall resilience by assessing the contribution that your business practices and processes can have on availability. You get a "case book" of recommended practices that highlight key business processes that can impact availability, recommended practice examples, and a project plan for enabling process transformation.