Service detail
Availability is the ability to minimise downtime, maximise up-time, and generally to provide a high level of service. What is your organization's tolerance for downtime, and requirement for consistent up-time? Don't just react to availability problems: our detailed assessment can help you understand the underlying causes of outages, and identify and mitigate availability risks before they can cause unplanned outages.
Highlights
- Delivers a structured, focused assessment that can be tailored to meet your specific requirements
- Offers an independent evaluation of your overall availability architecture and management processes
- Includes a detailed analysis of specific incidents to help you understand the underlying causes of your outages
- Helps you identify areas of availability risk, the level of those risks, and recommends approaches to help mitigate the risks identified
- Helps you make practical, informed decisions about your business information systems and invest in proactive measures to help meet your availability goals
Drawing on years of IBM experience and knowledge in performing high availability engagements, we've designed this service to offer a comprehensive assessment of your existing IT environment and its capability to achieve your high availability requirements. Our skilled practitioners, equipped with specially-developed tools and questioning techniques, deliver this assessment in two parts:
- Failure point assessment: to help identify root causes of outages
- Process review assessment: offers a broad view of your IT system and helps expose availability risks and issues
