IBM Global Process Services

Business Process Innovation

Client Success

L’Oréal USA experiences the beauty of cost savings with an IBM solution

IBM Global Process Services streamlines indirect procurement, improving purchasing efficiencies

Animas uses IBM advanced analytics to speed revenue cycles

Animas, a division of Johnson & Johnson, uses IBM advanced analytics to speed revenue cycles.

Transport for London (TfL) Case Study

Transport for London transforms its operations, realizing significant cost savings while reducing traffic congestion and raising revenue for future projects.

Unilever Europe Case Study

Learn how IBM contributed to Unilever’s transformation journey towards enhancing business resiliency and driving sustainable cost-effectiveness

GM fuels corporate-wide hiring efficiencies

Read how General Motors is accelerating their talent acquisition with innovation recruitment outsourcing.

Yahoo Case Study

Rapid time to market powers a competitive advantage for Yahoo!

Intuit Video

IBM helps Intuit transform their key business processes to achieve long term growth and profitability

Southwest One Video

Southwest One transforms customer service while reducing costs

IBM Human Resources Outsourcing Story

IBM HR rises to the transformational challenge

What Others Think

Everest Group analysts rated IBM a Multiprocess HRO Market Leader/Star Performer in the firm's 2013 PEAK Matrix.

IDC Names IBM as a Leader in the IDC HRO MarketScape

HfS names IBM as a market leader for BFS BPO in the Business Services Outsourcing in Banking and Financial Services: 2013 Market Report.

Gartner MarketScope for Comprehensive HR BPO rates IBM as “Strong Positive”

Gartner ranks IBM a Leader in the 2011 Worldwide Customer Management Contact Center BPO Magic Quadrant.

Reshaping Services, A plan for partnership - How business process outsourcing can play a major role in reshaping public services.

Contact us

Miles Quinton

Sales Director
Global Process Services Europe

small gray image of world map