Service detail
Enhanced Technical Support is designed to provide an integrated, proactive approach to support high-availability, complex IT environments. A designated team of technical support specialists can work as a remote extension of your IT staff. Using proprietary analytical tools, the team monitors your IT environment, including hardware, software and systems, and provides direction and advice based on ongoing reports.
Potential benefits include:
- Higher system availability due to proactive approach to problems
- Reduced overall costs resulting from avoidance of expensive downtime
- More control over total cost of ownership (TCO) through predictable pricing structure
- Increased business resiliency due to rapid response agreements
- Simplified administrative burden resulting from centralised, cross-brand support management, reduction in support contracts, and a single point of contact and accountability.
