Enhanced Technical Support gateway

Enhanced Technical Support gateway

Overview

Enhanced Technical Support gateway offers a cost-effective proactive service to help you to maximize the system availability of your IBM Power System, IBM System i and IBM System p servers. This support solution is the right balance between low-cost and essential premium services through the use of advanced, proprietary analytical tools which will help you to stay ahead of critical threats and reduce the risk of expensive downtime. ETS gateway covers all the operating systems supported by IBM on these platforms.

ETS gateway offers essential premium services designed specifically for small and medium sized businesses and thus sells at a compelling price point.

ETS gateway will help you to reduce support costs while boosting availability, be more proactive and improve business continuity and resiliency, and deliver a fast and comprehensive response in the case of emergencies. We know your business needs to retain its competitive edge in a fast-changing marketplace and deliver effectively managed IT services typically around-the-clock. This places tremendous pressure on you to maintain high system availability while keeping support costs under control.

Highlights

ETS gateway has the following two prerequisites:

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  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI