Converged communications services

Build business advantage with integrated voice, data and video environments designed for collaboration and productivity

Overview

There are more ways to communicate than ever before. And as those methods continue to proliferate, so does the need to integrate all of the communications technologies - whether voice, data or video - so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

IBM Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:

IBM's deep expertise gained from large-scale converged communications network and solutions deployments — including our own very large scale deployment — our ability to create end-to-end infrastructure and software solutions, and proven global delivery method and IBM Reference Architecture help you to achieve converged communications solutions that meet your immediate and long-term business objectives and establishes a platform for future growth. IBM's vast experience in deploying converged communications networks and solutions can help you save time, reduce implementation costs and lower the total cost of ownership.

What we offer

Converged communications services - IP contact center

Design and deploy an IP-based contact center infrastructure to replace a legacy call center in order to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue

Converged communications services - IP telephony

IP telephony services from IBM can help you design, deploy and manage an infrastructure to support today's advanced IP telephones, help you reduce the costs of managing and maintaining separate voice and data networks, and increase the productivity of your employees.

Converged communications services - network convergence

Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.

Converged communications services - real-time collaboration

IBM Converged Communications Services - real-time collaboration provides design and deployment of a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.

Converged communications services - unified messaging

IBM Converged Communications Services - unified messaging is designed to help you boost productivity and reduce operational complexity with the design and deployment of a unified messaging solution based on a converged communications platform.

We're here to help

  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI

  • Mark McDonagh

    Mark McDonagh

    Business Development Representative
    IBM UK & Ireland