Converged communications services - unified messaging

IBM Converged Communications Services - unified messaging is designed to help you boost productivity and reduce operational complexity with the design and deployment of a unified messaging solution based on a converged communications platform.

Service detail

IBM Converged Communications Services - unified messaging helps companies improve communications, boost employee productivity and enhance customer service with messaging platforms that consolidate voice, e-mail and fax messages in a single inbox that can be accessed anywhere, anytime by phone or Web browser.


Communication. It defines your business. It's about how you connect with your customers, and it's also about how your employees come together to make your business work. And in today's unbelievably high-pressured business environment, your employees don't have time to be retrieving messages from voice mailboxes, or hunting down faxes gone astray. And your customers certainly don't have time to wait for you to get back with them about their requests or purchase inquiries.

As you expand, and as more of your employees go mobile, the task of managing voice mail, e-mail and fax messaging systems across multiple locations becomes all the more challenging. And expensive.

But it doesn't have to be either. IBM Converged Communications Services - unified messaging helps you bring all of your messaging applications and infrastructures together, so your employees can access all their messages - voice, e-mail and fax - through multiple and most convenient means. They can get there via phone or Web browser, using voice prompts if they choose. Faxes can be sent and forwarded to virtually any location or device, and your staff can customise their call screening to ensure that the most critical messages get through. Best of all, your IT team has only one system to manage, which can save you both time and money, and allow you to redirect resources toward revenue-generating activities.

Unified messaging platforms can fully integrate with your existing installations of IBM Lotus® Notes® or Microsoft® Exchange environments. So you don't have to train users, and you can optimise your application investments while simplifying your overall environment.

As one of the most experienced communications systems integrators in the world, we leverage our worldwide consultants and the IBM Global Services Method to facilitate consistent service delivery globally. In addition to our leading Lotus Notes and Microsoft Office consulting practices and our own products, Lotus Notes and Unified Messaging for WebSphere® Voice Response, we partner with the two primary unified messaging solutions providers - Cisco Systems and Avaya - to extend the capabilities we can deliver to our clients. We also draw on our experience deploying very large-scale IP telephony and unified messaging solutions, including our own large-scale in-house implementation.

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  • Kenneth Berry

    Kenneth Berry

    Lead Development Rep for Global Technology Services, UKI