Service detail
- Provides comprehensive remote management of the backup environment, eliminating the need for specialist skills and reducing backup administration time by up to 100%
- Service Catalogue delivering significantly improved service levels
- Management tools monitor the backup environment 24 x 7; all incidents logged and fixed remotely
- Daily, weekly and monthly reporting on key service areas
- Proactive capacity management to forecast growth in key areas
- Monitoring of key components to identify any changes to infrastructure to ensure reliability of service
- Performance underwritten by service guarantees
