IBM ATM aftercare is designed to provide a continued focus on service delivery to drive the highest levels of availability and avoidance of downtime on cash self-service equipment and networks.
The ATM is a key touch-point for customers when transacting with their financial institution and many offer, or plan to offer, richer transaction capabilities, such as intelligent deposit. This continued multi-functionality increases the importance of ATMs in providing a positive brand experience.
UK financial institutions continue to face challenges operating their ATM self-service networks:
As cash self-service manufacturers replace legacy products with new, many ATM networks are now a mix and age of vendor technologies. As a result, predicting and providing consistent service levels across the board can be a challenge.
The support organisation you choose needs to provide a continued focus on service delivery and innovation to drive the highest levels of availability and avoidance of downtime.
When it comes to ATM support, you need a provider you can rely on to provide consistent levels of service and maximum availability. This isn't always easy when you have mix and age of multiple manufacturers’ cash self-service equipment. Fortunately, there’s a better option.
This service provides a single point of accountability, so you don’t have to spend your time coordinating IT support services. With our long track record of managing complex, multivendor IT environments and creating innovative maintenance solutions, we can apply proven intellectual property and unique insight to resolve your specific challenges.
IBM uses an integrated, automated service delivery model — proven to work with thousands of clients — that helps to reduce downtime by streamlining problem identification and resolution across your environment. It also enables IBM to watch for long-term opportunities to reduce outages in your environment — and to work closely with you to make improvements.
ATM aftercare services
Manufacturer independent support of a financial institution’s ATM and cash self-service equipment.
Provides a continued focus on service delivery and innovation to drive the highest levels of availability and avoidance of downtime on ATM and cash self-service networks.
To find out more, please download this pdf (PDF, 431KB) or talk to your IBM representative.
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Lead Development Rep for Global Technology Services, UKI