Service detail
Account Advocate, a premium remote support service, features a single source technical support interface for remote support. Account Advocate is available for System i, System p, System x and non-IBM Intel servers.
Highlights
- Personalised problem management for your software support problems through an assigned priority support team
- A single source of support throughout problem resolution for operating system problems
- Operating system problem escalation assistance
- Cross-platform assistance through interfacing with other IBM departments for problem resolution
- Provides help determining problems and involving other support resources
An assigned priority support team can become thoroughly familiar with your business and systems environment, serving as a single interface for IBM product problems related to eligible servers and for which appropriate IBM support contracts are in place. This team will:
- serve as your focal point in critical problem situations
- provide regular monitoring and tracking of your account status and reported operating system problems
- review your remote software support activity with you on a quarterly basis
