Leading Through Connections

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Leading through Connections

Study highlights

How are CEOs and senior public sector leaders responding to today's connected era?

CEO Panel Discussion at the London Stock Exchange

Panel discussion of top IBM executives and CEOs of major UK organisations on the implications of the 2012 Global CEO Study findings.

Overview

For some time, businesses have been refining and optimizing their networks of suppliers and partners. But something just as meaningful has been happening – the sudden convergence of the digital, social and mobile spheres – connecting customers, employees and partners in new ways to organizations and to each other.

In speaking face-to-face with 1,709 CEOs, general managers and senior public sector leaders around the globe, leaders confirmed that our new connected era is changing how people engage. How are CEOs responding to the complexity of increasingly interconnected organizations, markets, societies and governments? Our key findings center on:

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Empowering employees through values

CEOs see greater organizational openness ahead. But as rules are refined and collaboration explodes, how will they avoid chaos, protect the business and deliver results?

Videos: CEOs discuss their employee priorities

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Creating an environment where innovation is a core value

John Fahey, CEO of National Geographic creates an environment where employee input and shared values drive the organization toward a successful Mission 2015.

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Watch leading CEOs describe the importance of creating a more open and collaborative organizational culture, and how they balance control with greater openness.

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  • CEOs' new strategy in the unending war for talent

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Engaging customers as individuals

CEOs are searching for customer insight. But even if they discover it, are their organizations equipped to respond with relevance and speed?

Videos: CEOs discuss their customer priorities

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Innovative care enhances customer relationships

Luiza Helena Trajano, CEO of Magazine Luiza discusses the company's evolving customer care model: reaching new markets and setting an industry best practice of how to meet customers on their terms.

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Watch leading CEOs explain why and how they are seeking a better understanding of individual customer needs and enable improved responsiveness.

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Amplifying innovation with partnerships

With nearly 70 percent of CEOs aiming to partner extensively, what will make this a differentiating strategy?

Videos: CEOs discuss their partnering priorities

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Partnering to drive innovation

Peter Voser, CEO of Royal Dutch Shell discusses how the days of isolated innovation are coming to an end, and how strategic partnerships - some not so obvious - are a key to success.

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Watch leading CEOs discuss how the connected economy is leading them to forge more external partnerships that help address the pressure to innovate.

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  • CEOs can take on radical innovation by partnering

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  • The power of cloud:

    The power of cloud:

    Transform internal operations, customer relationships and industry value chains

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Industry perspectives

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