Date: 19 February 2015 4pm - 6.30pm, with drinks and nibbles til 7.30pm
Location: IBM Client Centre, London
Background: Jump on board the IBM Digital Lifeboat to talk about customer experience design. Listen to our expert panel, join in with interactive round table sessions and tour the new IBM Studio London. Share insights, tips and best practice with executive peers and industry experts and discuss any issues associated with customer experience design. We look forward to seeing you there!
Date: 24th -26th March 2015
Location: etc. venues St Paul's, London
Background: With the first day dedicated to Customer Operations in Utilities,this flagship three day event offers unrivalled opportunities to gain exclusive insight into the major discussions taking place in Britain's electricity, gas, and water industries. Explore the shifting customer agenda that water and energy companies are adapting to and the operational service issues they face, with sessions on restoring trust, measuring and improving customer experience, the multi-channel challenge, and the impacts of smarter metering.
Come and listen to Matt Candy, IBM's Interactive Experience Leader, Europe (@MatthewCandy) explain where other industries are innovating in customer experience design and how utilities could learn from their experiences; and Jonathan Batson, Advanced Analytics Lead, IBM, (@JBatsonIBM) speaking about asset management.