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Date: Tuesday 16 June 2015 9am - 6.30pm - Dinner

Location: IBM Client Centre, London

Date: Wednesday 17 June 2015 9am - 5.30pm - Roundtable

Location: IBM Client Centre, London

Background: CLOSING THE GAPS has been called to coincide with the start of the next Spending Review and the formulation of policy initiatives after the General Election.
There is widespread agreement that the UK must integrate its approach to health, welfare and criminal justice to deliver improved outcomes for society.
Closing the Gaps Roundtable brings together leading thinkers, policy makers, delivery agents, administrators, the private and third sectors and regulators to search out the proposals and initiatives that can help solve what is a challenge to the UK in both social value and value for money terms.

Roundtable topics:
Prevention as a priority – what needs to happen?
Prisons and probation; punishment and rehabilitation
Closing the gaps - needs and deliverables in years of austerity – developing community engagement

Date: 16th June

Location: Design Council, London

Background: Everyone's talking about innovation in customer engagement, but how do you actually do it? Join us at the 5th quarterly IBM Digital Lifeboat, an executive workshop, this time at London’s Design Council, as we dive into today’s customer engagement challenges and explore client success stories. There’ll be VIP guest speakers you can chat to, plus opportunities to collaborate and discuss best practice with peers and industry experts. At the end of the event, we’ll make sure you walk away with some fantastic insights, great ideas and tips of the trade!

Date: 17-18 June

Location: Hilton Tower Bridge, London

Background: Digital Travel Summit is the ONLY VP and Director level eCommerce and digital event for Europe’s leading hotels, airlines and OTAs, focusing on how to personalise your customer engagement, leverage data analytics, capitalise on mobile and optimise your eCommerce platforms. The event will bring over 120+ attendees, to discuss best practice strategies and practical changes you can make to transform your digital strategy and drive online revenue growth. Come and find us at the IBM stand and join our round table to discuss innovation in customer engagement.

Date: 18th June

Location: London, England

Background: Smarter Workforce 2015 will help you take a different view of the workplace; who you hire, how you engage employees and how to retain them, using the latest analytics techniques; it’s not luck! With a host of top quality speakers from customers and industry leaders, you will also hear about companies who are engaged with the workforce, creating greater loyalty and better productivity.