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Analyse, envision and plan for a BPM implementation by developing a business case and technical roadmap. (467KB)
It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology. Read more.
Customer trust in banking.
Efficient, transparent, agile. Find out how to achieve this.
Learn to "design for continuous change".
Linking predictive analytics and business process management to drive improved performance
Find out how IBM Coremetrics Intelligent helped online retailer (906KB)
Explore how IBM Rational Test Workbench software sets standards to implement, share and coordinate testing (606KB)
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The Government industry perspective
Change the face of citizen and customer communication (484KB)
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Identify and build critical employee competencies (484KB)
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Turn better data access and insights into greater customer understanding (488KB)
The Media and Entertainment industry perspective
Use cross-channel digital revenue models based on knowing customers better (495KB)
The Telecommunications industry perspective
Use insight to build customer advocacy (487KB)
The Travel and Transportation industry perspective
Seek more strategic and tailored customer relationships (466KB)