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What makes an IBM hardware and software support expert? Proven client problem-solving experience in IBM z Systems, IBM Power Systems, IBM System Storage and other IBM software.

Juhi McClelland, General Manager, Technology Support Services,

Juhi McClelland

General Manager, Technology Support Services

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Juhi McClelland, General Manager, Technology Support Services,

Juhi McClelland

General Manager, Technology Support Services

Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team.

Jens Rathgeber, IBM Principal Consultant , Technology Support Services Europe,

Jens Rathgeber

IBM Principal Consultant , Technology Support Services Europe

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Jens Rathgeber, IBM Principal Consultant , Technology Support Services Europe,

Jens Rathgeber

IBM Principal Consultant , Technology Support Services Europe

Jens Rathgeber is an industrial engineer, IT architect and consultant in the IT services business. He is a member of the IBM Academy of Technology, with experience in banking, insurance and telecommunications. He has a strong background in IT operations and maintenance models.

George Herbert, IBM Technology Support Services Business Manager,

George Herbert

IBM Technology Support Services Business Manager

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George Herbert, IBM Technology Support Services Business Manager,

George Herbert

IBM Technology Support Services Business Manager

George Herbert started his career as a customer engineer 28 years ago and subsequently has worked in every aspect of the technical support business. In addition to his knowledge of the TSS Portfolio, his expertise spans IT service management, cloud computing, social media, education, hardware support and software programming.

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