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| Network Operation Center - InsideAn automated, IT Infrastructure management service for managing end to end IT infrastructure. |
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Service detail Network Operation Center-Inside (NOC-Inside) is a packaged, automated, IT Infrastructure management service from Network Solution Pte Ltd (An IBM Company) for managing end-to-end IT infrastructure. - NOC-Inside allows customers to manage their entire IT infrastructure without the need for high-cost technical experts.
- NOC-Inside includes significant automation as part of service delivery.
- NOC-Inside provides automated IT infrastructure monitoring (networks, systems, applications, middleware and databases), IP traffic analysis, IT helpdesk and IT hardware & software Inventory.
- NOC-Inside provides ready-to-use reports and dashboards, generates instant alerts and escalations, as well as an integrated, portal-based view of IT Operations in a single console.
Logical View of NOC Inside Automated Infrastructure Service 
NOC Inside consists of the following services - Automation Service for IT infrastructure monitoring (networks, systems, applications, databases), IP traffic analysis, IT helpdesk, hardware/ software Inventory.
- Analysis Service provides ready to use analytics & dashboards for IT infrastructure operations.
- Assurance Service allows for optimum IT operations delivered through onsite and/or remotely managed services (optional).
Automation Features Automation allows for proactive monitoring and management of IT issues. It also helps streamline processes and enhances productivity in managing IT operations. The automation features of NOC Inside are illustrated as below. 
The automation included with NOC Inside services includes the following capabilities and features. - Web-Based Single Console for integrated reporting & configuration
- End-to-End Integrated IT Monitoring
- Monitoring for Servers, Networks, Applications, Middleware & Databases
- IT Service Management, Synthetic Transaction Monitoring
- Agent-less Monitoring, Alerts and Escalations
- Real time dashboards & Historical reports
- Topology, Discovery & more
- Policy-based Asset Management for Desktops
- Auditing and Tracking for Software & Hardware Inventory
- Policy Definition, monitoring and alerts
- Utilisation Planning and Software License Compliance
- Issue Tracking & Helpdesk management
- Incident, Problem and Change Management
- Service Level management
- Analytics and reporting
- Email- & Web-based Call Logging
- IP Traffic Usage Analysis
- Uses Cisco Netflow or Software Sniffer based data
- Find Top Applications or Hosts using WAN or LAN
- Analysis by Locations, Departments, etc
- Automated alerts on Policy Violations
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