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| | Platform integration and deployment services Accelerate planning, deployment, recovery and upgrades of end user devices with our consistent, worldwide processes for managing procurement, assembly and deployment |
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Reduce lifecycle costs and compliance risks, and accelerate return on investment for your end user hardware platforms Overview IBM platform integration and deployment services is designed to offer a single source for tested and effective services for deploying mainstream and special-purpose end user devices, including planning, design, order management, assembly and integration, site installation and project management. IBM's global service delivery factory approach is designed to help you achieve greater efficiencies and lower costs by configuring and testing end user platforms through IBM's global facilities prior to on-site deployment. Whether they're PCs, wireless and mobile devices, kiosks, ATMs or others, we tailor your devices to your industry-specific needs. Our extensive experience in the field offers you virtual assurance of a faster rollout, greater employee productivity and enhanced service for your clients. |
- Customised solutions to help optimise your end user environment
- IBM platform integration and deployment for:
- Acquisition and tracking
- Integration and customisation
- Onsite support
- Recovery and disposal
- Extended project management
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Worldwide capabilities for global deployment
IBM has the industry expertise and global reach to help you deploy devices to your specific locations, whether they're in shopping malls, banks, pharmacies or airline check-in counters. |
International bank
An international bank using business systems that were costly and labor-intensive to support was looking for a cost-effective, fast and efficient way to standardise its business platforms. The company wanted to avoid traditional deployment methods in which a deskside technician configures each PC on-site, disrupting business operations and degrading employee productivity. Leveraging IBM's global factory model, IBM platform integration and deployment services technicians configured the bank's PCs at its solution delivery center (SDC) in Toronto, Canada, working on many systems concurrently and turning them around quickly. IBM professionals configured each PC according to the bank's predefined specifications to produce a consistent, high-quality solution on every piece of equipment. IBM then delivered all PCs to the bank's site, reducing the amount of effort required for the bank's IT staff to set up and run each piece of equipment. Through IBM platform integration and deployment services, the bank has realised deployment cost savings of 63 percent while reducing deployment time from an average of 178 minutes per unit to 71 minutes per unit. The bank is also enjoying fewer disruptions to its business operations and has increased end user productivity. Because they leverage a simplified, proven process, installation technicians don't require the same level of expertise that deskside technicians need—resulting in lower labor costs. And because the PCs were configured to predefined specifications, rather than to requests from individual end users, the bank virtually eliminated execution errors. Deskside technicians are now free to focus on more revenue-generating activities and problem solving, rather than PC configuration. Furthermore, the company realised increased employee satisfaction, thanks to the technicians' ability to get PCs up and running quickly. Employees also enjoy the ability to easily upgrade their equipment using a Web-based order system that lists all software options by part number—simplifying the order process and minimising order errors. |
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