Gain rapid access to deep expertise to help optimise performance, resolve issues and use new technology more effectively
Software is critical for business today and is at the core of any cloud, data analytics, mobile, social or security IT solution. When your software isn’t running optimally, neither are your business operations. But getting to the root of a software issue can be a challenge, especially in a multivendor environment with multiple support agreements and points of contact.
IBM Software Support Services provides a broad portfolio of technical support sourced from a single provider – which is crucial when you are working in the cloud or other new business solutions today. We offer support for IBM, Linux and Microsoft operating systems, Microsoft applications, IBM storage and virtualisation products. We have around-the-clock software support, including individual problem fixes and product usage advice. Our full spectrum of services includes proactive, reactive, onsite and remote support—so you can resolve issues more easily when they do occur. And what’s more? You gain access to IBM technical specialists with years of maintenance experience.
Resolve issues more quickly and reduce outages to help increase the productivity of IT staff and end users
Gain a single-point of contact
Whether you have an IBM or a non-IBM operating system, you can get support from a single source
Help reduce costs
Lower operating costs and increase efficiency
Services we offer
Designed to answer how-to questions and resolve technical problems for many IBM operating systems and software applications. It can also address issues with most popular multivendor platforms including Microsoft Windows, VMWare and Linux
Designed to provide rapid access to remote technical support, as well as subscription-based product upgrades
Streamline your technical support by collaborating with us to help prevent downtime and resolve issues. Simply put: going beyond basic support can get you back to work more quickly
Designed to make services more easily obtainable as features of a product configuration so you can readily procure the necessary support services when you purchase your IBM Power® and Storage products
Use specialists and integrated, interactive and online tools to help resolve issues and improve uptime
Promote availability and optimise uptime with feature-rich usage and defect support for IBM z/OS
Get high-quality support from US citizen specialists in alignment with data privacy requirements
Understand the issues
IBM Technical Support Services Infographic—Time is money and downtime is expensive.
Understand the options
TSS: Right part, right place, right time.
IBM Technical Support Services overview
Training and development – IBM’s Competitive Advantage.
Enhanced Technical Support – IBM Maintenance and Technical Support.
Technical support services for cloud, analytics, social computing and mobility
Meet a member of our team
Business Executive, Multivendor Services, Technical Support Services (TSS), ASEAN
Alex leads the maintenance services business for non-IBM products in ASEAN region under Technical Support Services Services, Global Technology Services line of business. He brings in over 20 years of IT experience spanning sales, business management and offering development across Asia Pacific. His key areas of expertise are business management, maintenance and operations, data center facilities (power and cooling), energy efficiency, networking technologies and managed services.
Alex participated in the development of green standard in Singapore (SS564-2010) and has a degree in Electrical Engineering (Control and Instrumentation) from Nanyang Technological University, Singapore.