Technical Support Services

Increase availability and simplify management with integrated supportProactive support from a trusted provider you can always rely on

Overview

Single-source services designed to help keep your multivendor environment operating at peak performance.

Hardware and application maintenance is critical to keep your systems running. Explore the services tab to see how we can be available 24x7 to support your needs for continuous system availability.

Our comprehensive hardware maintenance and warranty services are designed to protect your multivendor environment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.The ServicePac Selector Tool can help you find the right ServicePac for your business. More Warranty Services and Maintenance options are available in the Hardware Maintenance section below.

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What we offer

Hardware maintenance services

Hardware maintenance services

Simplify management, cut costs and boost performance with onsite and remote hardware maintenance services from a single source

Server managed services

Server managed services

Establish a robust, flexible and cost-effective IT infrastructure for mission-critical applications that can scale to support new marketing initiatives, products and growth

IT support solutions

IT support solutions

Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM

Software support services

Software support services

Prevent outages, accelerate issue resolution and meet service level requirements with consolidated onsite and remote software support

Managed support services

Managed support services

Simplify support for multivendor environments, with comprehensive,integrated services

Support Line for System x startup support ServicePac

Support Line for System x startup support ServicePac

Remote, telephone-based basic installation and configuration support for the x3950 server and network operating system

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