Your IT environment might be complex, but supporting it doesn’t have to be

You can simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor that has the expertise to care for all your technology support needs. Improve availability, resolve issues quickly and reduce outages with IBM's proactive, reactive, onsite and remote support for your multivendor data center and across your IT environment.

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IBM provides proactive, reactive, onsite and remote support for all the technology in your mission-critical data center environment.

Talk to a multivendor technology support expert

What makes a multivendor technology support expert? Proven experience solving client problems in technology support for ATM and branch, healthcare, retail and data center technology.

Rick Ruiz, General Manager, IBM Technology Support Services, multivendor Support Services,multivendor

Rick Ruiz

General Manager, IBM Technology Support Services

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Rick Ruiz, General Manager, IBM Technology Support Services, multivendor Support Services,multivendor

Rick Ruiz

General Manager, IBM Technology Support Services

Rick Ruiz is the GM for IBM Technology Support Services and responsible for all aspects of TSS strategy, operations and execution. He has held a breadth of leadership positions including GM for Business Continuity and Resiliency Services, where he managed a portfolio of offerings that help clients ensure their business processes, people and IT systems are able to operate under virtually any condition. Rick's expertise spans the distribution and industrial industries, product management, business partner management, distribution channels, security, and “green” initiatives.

Juhi McClelland, Vice President, IBM Technology Support Services, multivendor Support Services,multivendor

Juhi McClelland

Vice President, IBM Technology Support Services

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Juhi McClelland, Vice President, IBM Technology Support Services, multivendor Support Services,multivendor

Juhi McClelland

Vice President, IBM Technology Support Services

Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team.

Jens Rathgeber, IBM Principal Consultant , Technology Support Services Europe, multivendor Support Services,multivendor

Jens Rathgeber

IBM Principal Consultant , Technology Support Services Europe

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Jens Rathgeber, IBM Principal Consultant , Technology Support Services Europe, multivendor Support Services,multivendor

Jens Rathgeber

IBM Principal Consultant , Technology Support Services Europe

Jens Rathgeber is an industrial engineer, IT architect and consultant in the IT services business. He is a member of the IBM Academy of Technology, with experience in banking, insurance and telecommunications. He has a strong background in IT operations and maintenance models.

George Herbert, IBM Technology Support Services Business Manager, multivendor Support Services,multivendor

George Herbert

IBM Technology Support Services Business Manager

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George Herbert, IBM Technology Support Services Business Manager, multivendor Support Services,multivendor

George Herbert

IBM Technology Support Services Business Manager

George Herbert started his career as a customer engineer 28 years ago and subsequently has worked in every aspect of the technical support business. In addition to his knowledge of the TSS Portfolio, his expertise spans IT service management, cloud computing, social media, education, hardware support and software programming.

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