Service detail
Post-warranty hardware maintenance that can support your entire IT environment. Choose from a variety of flexible post-warranty hardware support options and service levels designed to address your multivendor environment, including servers, point-of-sale products, desktops, networks, storage devices and peripherals. We offer a wide variety of maintenance programs designed to meet your specific business needs, including remote support, predictive and preventive support, depot repair and onsite support.
Highlights
 |  | | A variety of service levels and coverage options for both parts and labor |
| | | Single call accountability for both IBM and non-IBM products |
| | | Global support capability, with over 6,500 service technicians and an extensive parts network with 125 major locations throughout the U.S. |
| | | A variety of service levels designed to meet your specific needs, from 24x7 same day service, to 9x5 next business day service, to depot repair service* |
| | | Warranty upgrade options to enhance your original base warranty |
For many IBM products, you can enhance your original base warranty service level anytime during your initial manufacturer's warranty period. We can also offer warranty support during the OEM warranty term for more than 25 leading manufacturers, including Cisco Systems, Dell, Compaq, Microsoft®, Sun Microsystems™, HP, NCR, EMC, and others.
For a single contact to manage maintenance for both IBM and non-IBM products across your enterprise, check out our managed maintenance solution.
* Service levels are machine-type dependent, and all levels are not available on all machines. Additional levels of service may be available through special bid.
