Time is money and downtime is expensive. Help increase your IT staff and user productivity with trusted, single-source technical support.
Experience the confidence of IBM on your team. IBM® Technical Support Services helps you maintain higher availability and IT performance with integrated maintenance; support and managed services for IBM and non-IBM hardware and software; and robust, flexible service-level options designed to prevent problems and resolve issues quickly.
We get it right the first time. Access to highly skilled and certified technicians who deliver industry-leading support.
IBM-patented tools to proactively monitor, diagnose and repair problems around the clock.
Unmatched repository of both IBM and multivendor machine parts across 556 parts-stock locations. We move about 27,000 parts to customer locations globally each day.
Support provided in over 200 countries and more than 120 languages. Plus, both onsite and advanced means support available.
Multiple ways to access support
An array of advanced tools that allow you to report problems at almost any time. Check your call status and history for one business location or for your entire enterprise.
Advanced multivendor expertise
Consolidate your existing multivendor support contracts into a single contract covering both IBM and non-IBM support services. Rely on IBM to be your single-source provider for your IT needs.
Why choose IBM as your technical support provider
IBM Technical Support: Right part, right place, right time!
IBM Technical Support Services overview
Technical Support Services training and development
Technical Support Services: Solve your problems before they happen
What we offer
Gain single-source hardware maintenance accountability where and when you need it
Help protect your business and your brand by using a single provider for IT issue resolution
Understand the issues
Time is money and downtime is expensive
Why it pays to have a robust technical support strategy.
Why choose IBM as your technical support services provider
Proactively support your IT needs with an industry leader and pioneer.
Understand the options
IBM TSS Service Rated #1 by Technology Business Research
See the Gartner Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide.
Driving growth and innovation with a trusted support resource
A more innovative approach to technical support.
Meet a member of our team
Business Executive, Multivendor Services, Technical Support Services (TSS), ASEAN
Alex leads the maintenance services business for non-IBM products in ASEAN region under Technical Support Services Services, Global Technology Services line of business. He brings in over 20 years of IT experience spanning sales, business management and offering development across Asia Pacific. His key areas of expertise are business management, maintenance and operations, data center facilities (power and cooling), energy efficiency, networking technologies and managed services.
Alex participated in the development of green standard in Singapore (SS564-2010) and has a degree in Electrical Engineering (Control and Instrumentation) from Nanyang Technological University, Singapore.
IBM will discontinue the use of analog dial up modems for service communications from our hardware. These communications include automated calls for support as well as authorized transmission of error log data.