Technical Support Services

Proactive support from a trusted provider you can rely on

IBM's single-source technical support services can increase availability while simplifying the management of your multi-vendor hardware and software environment to help keep your systems operating at peak performance.

Technical Support for your IT Environment

You need a trusted support resource with one single point of contact. Multi-Vendor Services from IBM provides the answer with one contract, one point of contact, and one person responsible for solving a problem.

Our Multi-Vendor service offering includes support of hardware and software products from the following manufacturers

IBM Technical Support Services can help you simplify the management of your multi-vendor IT infrastructure by leveraging our global support capabilities, proven expertise and support processes, delivered locally through a single point of accountability. Our deep experience across a wide range of technology platforms and strategic alliance with leading partners can help you to optimize your IT infrastructure performance, availability and security.

We also provide proactive support, including rapid, direct access to specialists, labs, knowledge bases and replacement parts through a global support network to reduce downtime and achieve faster problem resolution.

IBM can provide the above requirements with the following Services Offerings:

Hardware maintenance

Software support

Solution support

Managed support

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