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BPO services

The process-driven disciplines of Customer Care, Finance and Administration, Human Resources and Procurement and Supply Chain Management are rich with opportunities for your enterprise not only to save money but to grow, grab market share and drive customer loyalty. Discover how we innovate processes to deliver measureable business outcomes for clients in a range of industries and markets.


Customer Care
IBM now provides Customer Care through a strategic partnership with Concentrix.

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Human Resources Learning
and Recruitment Outsourcing
Focus on strategic HR and talent initiatives while managing costs and providing an excellent employee experience.

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Finance and
Improve the quality, integrity and accessibility of financial data for better business insight and decision making.

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Procurement and
Supply Chain Management
Access the best global resources and materials while getting the most value from every dollar.

We're here to help

Contact your local IBM Global Process Services representative.

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Leveraging Analytics to Achieve Significant Competitive Advantage

Listen to an informative discussion to learn how IBM embeds analytics to help our clients succeed.

The CMO's Customer Centricity Mandate

Explore how CMOs have the opportunity to own the customer experience.

IBM 2012 Global CEO Study

IBM 2012 Global CEO Study

Partnering for innovation is a key finding of the IBM 2012 CEO Study. Learn more about this finding and others in the Study Report.