Integrated communications services

There are more ways to communicate than ever before. And as those methods continue to proliferate, so does the need to integrate all of the communications technologies - whether voice, data or video - so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

IBM Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:

• Increase productivity with innovative collaborative environments using voice, data and video
• Reduce costs by streamlining networks and network management support
• Support a mobile workforce and distributed operations
• Transform legacy call centres into multi-channel contact centres for improved customer service