Travel and transportation: Case Study

IBM Business Consulting Services helped RITEK Corporation, a global manufacturer, transform its business processes to enable managers to access realtime business data, resulting in improved speed and quality of decision making as well as reduced operational costs.

IBM Business Consulting Services helped Flughafen Koeln/Bonn GmbH, which operates a medium-sized European airport, redesign its controlling process for greater transparency in its revenue and cost structures as well as improved reporting capabilities.

This ground transportation leader wanted to increase vehicle and driver utilisation, push customer service to new levels and lower operating costs.

Estimating that more than half of its passengers will soon be using the internet for airline services, Finnair came to IBM to transform its IT systems and create the Finnair Innovation Center for incubating new solutions for the airline industry.

Mobil wanted to offer travelers a realtime, online version of its popular Mobil Travel Guide. Mobil turned to IBM and e-business on demand for a solution that kept upfront capital costs low, while providing them with a flexible, scalable infrastructure that could grow with their web site.

The airline industry's innovator in Web-based customer care takes advantage of fast-growing wireless technology to expand services.

France's largest shipping group entrusts a new global challenge to IBM.

Built almost entirely with major assistance from IBM Global Services, JAL's Web-based services have been widely adopted by its customer base. Results include an increase in both domestic and international revenues and substantially improved customer satisfaction.