What is Global Business Services?
Global Business Services is IBM’s professional services division, including our management consulting, systems integration and application management capabilities. Every industry is under pressure to change, to respond to the rapid shift in customer expectations and take advantage of newly available technological advances, from analytics to mobile connectivity, social networks to cloud computing. As the world’s largest consulting organisation, IBM Global Business Services can help you navigate ongoing change and increasing complexity, understand and respond to your customers and capture new business opportunities like never before.
A partnership with IBM Global Business Services means more than keeping up with the latest innovations in business and technology — it means working alongside consultants who are creating those innovations every day.
The Customer-activated Enterprise
The IBM C-suite Study is a result of analysing our conversations with 4,183 leaders in 70 countries. “The Customer-activated Enterprise” is our first simultaneous study of the entire C-suite. We spoke with a cross-section of C-suite executives in more than 20 industries: Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), Chief Human Resource Officers (CHROs), Chief Information Officers (CIOs), Chief Marketing Officers (CMOs) and Chief Supply Chain Officers (CSCOs). This Study offers insight into how these leaders view the world, their priorities and how they are preparing for the future. Three major themes emerged. Today’s C-suite must:
Customer Value Strategy Accelerator
Customer expectations and engagements are rapidly evolving based on mobile, social and digital trends. While these trends provide significant pressures for many traditional business models, they have formed a multitude of new and emerging opportunities for businesses to create and deliver value to customers. Does your business understand the possibilities and the implications of going 'digital'?
IBM’s industry and customer specialists will work with your organisation, through an accelerated four-week project, to evaluate and prioritize a fresh and exciting new set of business value possibilities. Through our Digital Transformation Framework, we can provide a thoughtful basis for capturing new business opportunities in a way that is tangible and reflects the interests of both your current and future customer base.