What is Global Business Services?
Global Business Services is IBM’s professional services division, including our management consulting, systems integration and application management capabilities. Every industry is under pressure to change, to respond to the rapid shift in customer expectations and take advantage of newly available technological advances, from analytics to mobile connectivity, social networks to cloud computing. As the world’s largest consulting organisation, IBM Global Business Services can help you navigate ongoing change and increasing complexity, understand and respond to your customers and capture new business opportunities like never before.
A partnership with IBM Global Business Services means more than keeping up with the latest innovations in business and technology — it means working alongside consultants who are creating those innovations every day.
Exploring the inner circle - the final chapter
The final part of our Global C-suite Study draws on frank face-to-face conversations with 4,183 CxOs around the world to explore what's happening in the inner circle.
With new technologies blurring the physical and digital divide and transforming the way people interact, CxOs are gearing up for huge changes in how they engage with customers and each other.
In this report we identify the features that distinguish the most successful C-suites and discuss the challenges that prevent them from pulling in the same direction.
How David Jones transformed into an omni-channel retailer
How can digital transformation change your business? See how IBM helped David Jones put today’s connected customer at the centre of every interaction. This was a total digital transformation, an overhaul of both technical and physical infrastructure, a realignment of process and an investment in their people and skill set. The result? A single, seamless customer experience across every channel and device, plus solid foundations for advanced analytics to deliver deeper understanding of channel activity and allow highly personalised communications.