Telecommunications consulting

Capitalise on new growth opportunities. Expand into new services to enrich the digital experience.

Our view: The growing digital content market presents significant opportunities for telecom service providers who embrace change and technology innovation to create a more dynamic customer experience.

Read the report: A future in content(ion): Can telecom providers win a share of the digital content market? (US)

What we offer

Business solutions

Deep industry expertise provides the foundation for solving the most complex business problems.

	BSS/OSS and billing
	Network transformation
	CRM and contact centre
	All telecommunications solutions

Real results

Indian telecom provider Bharti Tele-Ventures Ltd. achieved end-to-end business transformation that provides flexibility for rapid growth.

	Read more (US)
	All telecommunications case studies

“Business model innovation will become a key source of differentiation among service providers as they increasingly focus on the delivery of new content and advertising-based services to their customers.”

Noel Taylor
Global Communications Sector Leader,
IBM Global Business Services

Thought Leadership

Research, analysis and perspectives to address critical business issues.


	Telecom switches emphasis: Preliminary analysis of the 2007 Telecom Industry Survey (US)

	A future in content(ion): Can telecom providers win a share of the digital content market? (US)

	Primetime for Mobile Television: Extending the entertainment concept by bringing together the best of both worlds (US)

	All telecommunications reports (US)

Related offerings

	Strategy & change consultants partner with company leaders to strategise, transform and hone their business capabilities.
	Customer relationship management strategies can drive improved customer loyalty, satisfaction and profitability across all channels.

	Human capital management helps an organisation leverage the talent of their workforce to create true marketplace differentiation.
	Application services leverages global delivery to address the full continuum of the application life cycle.