Banking consulting

Capture the hearts and wallets of customers. Unlock growth potential by building stronger customer relationships.

Our view: How customers feel about the experience they have with their bank substantially impacts their economic value to the bank. To win a deeper commitment, banks must focus on changing attitudes and perceptions.

Read the report: Unlocking customer advocacy in retail banking: The customer focused enterprise

What we offer

Business solutions

Deep industry expertise provides the foundation for solving the most complex business problems.

	Core banking systems
	Governance risk & compliance
	Front office
	All banking solutions

Real results

IBM helped Bank of America identify US$40 million of simplification and cost savings projects over two years using a component-based business model methodology.

	All banking case studies

“Global forces are disrupting the traditional banking industry and creating novel growth opportunities for banks.”

Sarah Diamond
Americas Banking Leader, IBM Global Business Services

Thought Leadership

Research, analysis and perspectives to address critical business issues.


	Remote capture: Taking check truncation to the next level

	Dare to be different: Why banking innovation matters now (US)

	The Paradox of Banking 2015: Achieving more by doing less (US)

	All banking reports (US)

Related offerings

	Strategy & change consultants partner with company leaders to strategise, transform and hone their business capabilities.
	Financial management services enable the finance function to address risks and drive enterprise-wide profit improvement.

	Human capital management helps an organisation leverage the talent of their workforce to create true marketplace differentiation.
	Application services leverages global delivery to address the full continuum of the application life cycle.