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Shared Services & Business Transformation Forum. Auckland, 24-25 July, 2013.

With over 120 Shared Services professionals gathering in Auckland to attend the SSON’s 2nd Annual Shared Services Week, the largest annual conference in the shared services industry. This multi-tracked event is designed to provide executives from start-ups, intermediate and mature shared services enterprises with everything they need to know to bring shared services to the next level. It will feature outstanding keynotes, an impressive speaker faculty, workshops, master-classes, site-tours and the annual shared service excellence awards.

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IBM Global Process Services – Lead Partner and Host

2nd Annual Shared Services & Business Transformation Forum NZ IBM Global Process Services is proud to be Lead Partner

IBM Global Process Services Australia and New Zealand is proud to be the Lead Partner in 2013. Peter Monk, BPO Partner, is a featured speaker and will be presenting on “Innovation as the Key Enabler of Transformation.’

IBM GPS is also proud to host a guided visit to the recently launched IBM Delivery Centre in Auckland. During the exclusive site tour, attendees will join GPS leadership as they share ideas and experiences on creating the delivery centre experience.

Join us at the Shared Services & Business Transformation Forum to network, share ideas, hear from the experts, learn how to create an intelligent enterprise and discuss the future of Shared Services and Outsourcing.

Debt reduction, skills shortages and changing consumer behaviours mean that transforming your business to cope with a digitalised world is more pressing than ever.

Peter Monk

IBM Speaker, Peter Monk
Partner, IBM Global Process Services


Peter is IBM Australia’s BPO Solution Leader for their Global Process Services Division, which delivers both transformation and outsourcing services for their Australian and NZ clients. Over the years, Peter has assisted clients with multiple process outsourcing initiatives, customer service programs and CRM transformations.

Innovation as the Key Enabler of Transformation

Although now in a recovery period, New Zealand’s economy still has a long way to go before achieving stability. Debt reduction, skills shortages and changing consumer behaviours mean that transforming your business to cope with a digitalised world is more pressing than ever.

Since business is still volatile, it is more important than ever for organisations to look at ways to innovate their business so they can create leverage to meet disruption head on. We will centre our thinking in the following areas as a way to explore strategies for innovating:

Rob Lee
Managing Director, IBM New Zealand


Rob Lee is the Managing Director of IBM New Zealand, based in Auckland having been appointed to the role in May 2013.

Most recently, Rob was the inaugural Managing Director of IBM's Westpac Integrated Account, which was formed in April 2008.  During the past five years under Rob's leadership, the business expanded significantly with a successful launch of a number of strategic and innovative initiatives in close collaboration with the client.   Prior to this, his role was within IBM Global Technology Services as the Director, Financial Services Sector for Australia and New Zealand.  Rob has more than 25 years of experience with IBM, the majority of which has been with the Financial Services Sector where he has held a variety of professional, management and executive positions in Australia and New Zealand.

He holds a Bachelor of Engineering from Canterbury University in Christchurch, New Zealand.  Outside of work, Rob enjoys a wide range of sport, art, music and spending time with his family.

Rob will be joining Peter Monk in the Day 1 Plenary session, to talk about “Innovation as the Key Enabler of Transformation.

Rob Lee

Rob Lee