Server Services

IBM Managed Hosting - server services are designed to provide skilled assistance with the installation of client- and IBM-owned servers, plus options to provision, configure and manage those servers for you on an ongoing basis.

Highlights

Highlights

Service detail

Service details

IBM Managed Hosting - server services are designed to provide skilled assistance with the installation of client- and IBM-owned servers, plus options to provision, configure and manage those servers for you on an ongoing basis. Server services help get your environment up and running quickly and enable you to focus your resources on core business initiatives. We support a variety of IBM and Sun hardware and a range of operating systems, including IBM AIX® and OS/400®, Microsoft® Windows NT® and Windows® 2000, Linux and Sun Solaris.

Physical device installation

Instead of dedicating productive internal staff to simple equipment unpacking and placement chores, let IBM onsite technicians accept delivery of your equipment at the IBM e-business Hosting™ Center; enter it into our asset tracking system, place it in your cabinet, rack, shelf or cage; and dispose of any packing materials. The service is performed at a fixed cost per device, making it both practical and affordable.

Standard installation

IBM can install your IBM and non-IBM servers in the e-business Hosting Centre, configure and test the equipment, and install and test your network connections. The service is designed for client-owned servers that will be managed by IBM or your own personnel. By having IBM handle installation, your personnel can focus on application and content loading and configuration, avoiding the need for onsite support, if they so desire.

Operating system software installation

IBM can install a consistent, tested and hardened version of your selected operating system, using a highly efficient, automated process to help you achieve a more stable server platform. Each software build includes a base operating system, plus monitoring tools and agents required for additional services from IBM. The latest fixes and security patches are also incorporated to keep the configurations current with industry standards. Once the build is tested for basic startup and connectivity, administrative access is turned over to you for ongoing management.

Standard managed support

When time and skills are in short supply, our standard managed support service allows you to delegate routine management of your servers in the IBM e-business Hosting Centre to IBM so your personnel can focus on resolving complex issues and developing new applications. The service includes initial system configuration, day-to-day system administration and server support for client-owned servers. IBM assumes a proactive role in responding to any alerts that are generated by our system monitoring tools. Server support is available in four tiers, so you can select the level of assistance that best matches your in-house skill and resource needs.

Server installation and management

To help get your e-business up and running quickly, IBM can provide ready-to-run servers that are owned, monitored and managed by IBM at an e-business Hosting Centre - all for a one-time setup charge and predictable monthly fee. You determine the level of responsibility you want to retain over your hosting environment and the level of help you need. The service includes server and operating system installation, configuration and testing as well as ongoing monitoring and management. IBM assumes a proactive role in responding to any alerts that are generated by our system monitoring tools. Server support is available in four tiers, so you can select the level of assistance that best matches your in-house skill and resource needs.

Our hosting services are designed for on demand business

IBM e-business Hosting offers a flexible array of scalable services that grow with your business and enable you to respond dynamically to a rapidly changing marketplace. The services are modular so you can choose what you need, when you need it. As your business requirements change or accelerate, IBM will work with you to build a services solution that is capable of addressing them.

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