Outsourcing services

What is Strategic Outsourcing?

IBM Strategic Outsourcing Services is the management of a companies' applications and information technology (IT) systems. Customers strategically partner with IBM to manage and operate their applications and IT systems, generally under a mutually beneficial agreement. The outsourcing agreement may include the transfer of IT employees and IT assets to IBM. IBM provides service level assurances to ensure quality of service is attained and measured.

IBM offers the following Strategic Outsourcing Services:

• e-business Hosting™ Services
• Data Centre Outsourcing Services
• Managed Storage Services
• Network Outsourcing Services
• Output Management Services
• Application Management Services
• CRM Management Services
• NetWorkStation Management Services

What is e-business Hosting?

IBM e-business Hosting delivers the reliability, availability and expertise you need today, plus the flexibility to change as you grow ?all without a major investment. We have solutions for e-business of all sizes and the skills to keep you up and running.

IBM offers the following hosting services:

• Application Hosting ?nbsp; Let our experience managing leading packaged applications speed your time to market and allow you to focus on your business.
• Managed Hosting ?nbsp; Get what you need today and prepare for tomorrow with modular, scaleable hosting solutions managed by IBM.
• Virtual Hosting ?nbsp; Allowing you to access and pay for the infrastructure, applications and business processes you need when you need them

What customer value is created?

• Reduces IT costs and improves shareholder value
• Provides the flexibility to transition and transform to the next generation of infrastructure and applications
• Lets companies focus on their core competencies
• Improves service levels
• Gains access to industry, business and technology experts

Why IBM?

IBM is an industry pioneer and has deep and broad experience. IBM is recognised for creating career enhancing opportunities for customers' IT employees. We know how to play the role of a strategic partner -- one that will bring industry thought leadership to the table and proactively contribute to customers' business and IT strategy. We have one of the largest global infrastructures, which has led to economies of scale that we pass on to our customers. In addition, we have created and can leverage world class methods, tools, processes and intellectual capital to create high service levels. Our excellent IT professionals and our ability to leverage intellectual capital has led to one of the most respected groups of IT skills in the industry.