IBM Global Process Services. Next Generation BPO

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Client Success

Leading Global Financial Services Business

One of the world’s leading financial services companies leveraged predictive analytics to increase sales revenue and provide a more personalised customer experience.


Key leadership at Telstra on the BPO services IBM has provided over the years across their Procurement and Supply Chain businesses.


Interview with Westpac COO, discussing the decision to invest in BPO, and the benefits the business has realised since implementation.

Flood Crisis Support - Telstra

How IBM Global Process Services supported Telstra during the Queensland floods in 2011.

GM fuels corporate-wide hiring efficiencies

Read how General Motors is accelerating their talent acquisition with innovation recruitment outsourcing.

Yahoo Case Study

Rapid time to market powers a competitive advantage for Yahoo!

Southwest One Video

Southwest One transforms customer service while reducing costs

Korea Exchange Bank Case Study

Procurement outsourcing helps Korea Exchange Bank focus on banking and growth

American Airlines Case Study

American Airlines takes a fresh approach to servicing employees

IBM Human Resources Outsourcing Story

IBM HR rises to the transformational challenge

What Others Think

Everest names IBM Procurement Outsourcing Market Star Performer

Everest names IBM Finance & Accounting Outsourcing Market Star Performer

Gartner MarketScope for Comprehensive HR BPO rates IBM as “Strong Positive”

Reshaping Services, A plan for partnership - How business process outsourcing can play a major role in reshaping public services.

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