Converged Communications Services

Build business advantage with unified communications:
integrated voice, data and video environments designed
for collaboration and productivity

There are more ways to communicate than ever before

And as those methods continue to proliferate, so does the need to integrate all of the communications technologies -- whether voice, data or video -- so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

IBM Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:

IBM's deep expertise gained from large-scale converged communications network and solutions deployments -- including our own very large scale deployment -- our ability to create end-to-end infrastructure and software solutions, and proven global delivery method and IBM Reference Architecture help you to achieve converged communications solutions that meet your immediate and long-term business objectives and establishes a platform for future growth. IBM's vast experience in deploying converged communications networks and solutions can help you save time, reduce implementation costs and lower the total cost of ownership.

Let IBM demonstrate how a converged communications strategy can help you keep your business connected. Learn more and watch a video.

What we offer

Converged communications services for Lotus Sametime Unified Telephony (US)

Implement a streamlined solution for impvoed communications within your business

Converged communications services for unified communications as a service (UCaaS) (US)

Chart a cloud-based course for your unified communications strategy

Converged communication services - IP contact centre

Design and deploy an IP-based contact centre infrastructure to replace a legacy call centre to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue

Converged communication services - IP telephony and managed IP telephony (US)

Design, integrate and deploy an infrastructure that will help you reduce the costs of managing and maintaining separate voice and data networks, support today's advanced IP telephones and optimise savings through a managed delivery service.

Converged communication services - network convergence (US)

Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.

Converged communication services - real-time collaboration

Design and deploy a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.

Converged communications services - unified messaging and managed unified messaging (US)

Boost productivity and reduce operational complexity and costs with the design, deployment and on-going management of a unified messaging solution

Converged communications services - video communications - desktop video (US)

Enhance productivity and reduce costs with a desktop video solution

Converged communications services - video communications - telepresence and managed telepresence (US)

Realize significant productivity gains and cost savings with a telepresence video collaboration solution from IBM

Design and implementation services for a private UC cloud (US)

Leverage IBM expertise to implement a private UC cloud solution

SIP infrastructure services for unified communications (US)

Reduce costs and enhance collaboration with a SIP-based infrastructure

Converged Communications Services – managed video communications (US)

Support improved collaboration with reduced need for business travel

Managed and hosted desktop video solution for businesses (US)

Support improved collaboration and business outcomes with desktop video


Read studies, papers and briefs on this topic (US)


We're here to help

Easy ways to get the answers you need.

Featured Case Study