Transform and personalize your IT user environment into a more intelligent, scalable and security-rich workplace that anticipates, predicts and acts to meet current and future requirements.
What it can do for your business
Now you can support end users on any device, any time and at any location, empowered by Watson. Our innovative support model integrates the service desk with analytics and Watson’s transformational cognitive capabilities.
Watson understands and learns from virtually every interaction and proposes new possibilities. This personalized user experience will continue to improve as Watson learns from each conversation. User downtime is reduced, improving productivity and enabling better business results.
Put your users in charge of where, when and how they receive support, personalized for them.
- Cognitive delivers an actively personalized experience. IBM's Watson treats each user as a person not as a ticket. It continually learns about their individual devices, locations and applications.
- Anytime, anywhere support. Users are able to get support for their devices whenever and however they need it based on their circumstances. Support options span the spectrum from live chat to self-service portals to walk-up "store-front" support.
- Built for the cloud. Global support uses cloud-based services and tools such as live text chat, remote desktop takeover and automated password reset to actively engage users to deliver the optimal support experience.
A new direction for IT user support: Enabling an omnichannel experience in the cognitive era
Read the white paper