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IBM and Friends Provident team for demutualisation |
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Succesverhaal
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| Business Context | To demutualise, Friends Provident needed to validate and process data to establish membership within its 3.3 million customer base, to meet three crucial mailings, without disrupting business. | | IBM Solution | Development of CRM strategy, repository and processes. Construction of a discrete server environment to process a snapshot of Members for each mailing exercise. Calculation of individual Share Allocations for all qualifying Members. Hardware & Software
CRM repository built using DB2 and Java (batch and online) on an NT server. Data feeds from the source mainframe were built in PL1. IBM Global Services
CRM consultancy, project management and expertise in handling an essential data change management programme. | | Customer Benefit | Successful stock market flotation of £3.7 billion company enabled by completion of a complex data change management operation. |
- If you wish to view the success story in full, click here
Friends Provident
Established in 1832 by The Society of Friends (also known as the Quakers), Friends Provident incorporated as a mutual life assurance office in 1915 and demutualised in July 2001. It employs more than 5,500 people and is one of the UK's most successful and progressive financial services groups providing a range of award winning pensions, investments and protection products. IBM Global Services
IBM Global Services is the world's largest information technology services provider, with approximately 150,000 professionals serving customers in 160 countries and annual revenue of about $35 billion (2001). IBM Global Services integrates IBM's broad range of capabilities – services, hardware, software and research – to help companies of all sizes realize the full value of information technology. For more information, visit: www.ibm.com/services. |
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