Detailhandel: Literatuur

Confounded by consumer purchase decisions? Consumer decision process modelling takes the guesswork out of revenue growth

Energise your supply chain network: New competitive advantage from existing investments

CRM done right

Building blocks, not stumbling blocks: Language strategies ease collaboration in a multilingual world

Large-scale outsourcing saves nearly half the IT budget

In pursuit of comparative advantage: Retail goes on demand

Driving an operational model that integrates customer segmentation with customer management

Enhancing the customer shopping experience: 2002 IBM/NRF "Store of the Future" survey

Driving value in the CPG/retail industry through data synchronisation: The basis for trading partner collaboration

Leadership in a world of extremes: Relevance reigns

Online returns management strategies

On demand business: The new agenda for value creation

Raising the bar (code) to create the first "intelligent" value chain