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| Klantenrelaties verbeteren: Literatuur |
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Literatuur
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CRM done right
Updated 01 dec 2003
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Credit cards: Conduits for value creation in Chinese retail banking
Updated 14 nov 2003
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Building blocks, not stumbling blocks: Language strategies ease collaboration in a multilingual world
Updated 04 nov 2003
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Clearing for takeoff: U.S. airline regulatory reforms for economic stability
Updated 06 okt 2003
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Leadership in a world of extremes: Relevance reigns
Updated 17 mrt 2003
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Customer satisfaction: Do you know the score?
Updated 01 jul 2002
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Media and entertainment 2010: Open on the inside, open on the outside: The open media company of the future
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Web services: The hidden magic in the machine
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