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Chief Information Officer:
Organizational effectiveness

Creating an adaptable workforce:
important implications for CIOs

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Organizational effectiveness means aligning your workforce to the strategic business initiatives that drive growth and earnings. It means ensuring business agility, enabling your workforce to be adaptable and respond swiftly to changing market conditions. Organizational effectiveness also means fostering innovation and workforce productivity by making it easier for people to find, reach and collaborate with each other, and with the right information at the right time and place. And all of this must be done while optimizing costs and delivering return on investment.

Featured research and insights

  • Web 2.0 @ work: how CIOs can help drive business returns by improving organizational effectiveness (466KB)

  • White paper, published: January 2009


  • The Future of the CIO (177KB)

  • White paper, published: January 2009

  • Copyright © Massachusetts Institute of Technology, 2009. This work was created by MIT's Sloan Center for Systems Research (CISR).


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Web 2.0 @ work: how CIOs can help drive business returns by improving organizational effectiveness

Strategic insights on how to nurture a smarter work environment using social media.

Without access to historical information, organizations today would be severely limited in their ability to make informed, appropriate decisions regarding even the most basic aspects of their business. However, the challenges encountered during attempts to gather, codify and distribute this knowledge can be daunting. The answer for many organizations and their CIOs is Web 2.0 adapted for business—a rich social networking environment that provides secure and integrated collaboration tools which allow employees to harness the total knowledge of the extended enterprise.

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Beyond converged networks: Driving user productivity through unified communications and collaboration

Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users with a single, integrated experience across both business applications and communications and collaboration tools, organizations can cultivate more dynamic and flexible business systems. They can achieve these objectives without having to replace their existing telephony infrastructure, even if running solutions from multiple vendors. And, as a result, they can build more flexible, real-time business models that allow them to respond more quickly to emerging marketplace opportunities and competitive threats.

By adopting unified communications and collaboration solutions, organizations can address critical needs such as improving productivity and responsiveness, supporting an increasingly complex and global business network and meeting the communications needs of employees no matter where they are working. IBM provides the essential software, services, hardware and strategic alliances you need to connect people to applications, data and one another anytime, anywhere—allowing people to find, reach and collaborate with the right resources more easily than ever. Using modular, standards-based IBM solutions, you can simplify and unify business communications, from voice, e-mail and instant messaging (IM), to video and Web conferencing, while reducing overall costs.