This service provides a collaborative, standards-based planning approach, and leverages experienced practitioners and proven practices for better IT service management planning.
IBM IT Management Consulting Services – service management strategy and planning brings a business-oriented, standards-based approach to IT service management planning. IBM professionals use tested and mature assets and methods for planning IT service management. For example, to help prioritise and diagnose service management capabilities, we employ detailed capability maturity models for the IT Infrastructure Library® (ITIL®) and IBM’s Process Reference Model for IT (PRM-IT), along with other proven assessment tools and techniques.
Highlights
Provides a flexible and modular approach to improving service management
Includes planning workshops, maturity assessments and planning
Considers your service management processes, technologies, organisational requirements and other information
Leverages IBM’s nearly three decades of continuous thought-leadership in service management, including expertise in the ITIL, COBIT and ISO/IEC 20000
